Account & Billing
Settings & login
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How to change the language in ASUS WebStorage web version?
You can follow the steps below to cha...
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How can I update the email linked to my account?
What happens after changing the email...
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How to change the profile picture in ASUS WebStorage web version?
To change your profile picture in the...
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How to delete an account?
Notes: The information about accoun...
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How to sign up for a free ASUS WebStorage account?
Please follow the steps below to sign...
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How to unsubscribe EDM?
Subscribing to our EDM allows you to ...
Payment & invoice
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How to upgrade space through ASUS WebStorage mobile App?
Upgrade via ASUS WebStorage App on An...
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Why did the purchase fail?
Reasons for purchase fail Your accou...
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Can I cancel my purchase?
Notes: According to the Terms of u...
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Print payment invoices
How to print payment invoices? ASUS W...
Plan & upgrade
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How to renew my plan?
If you are currently on a personal pl...
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Will the storage space in my ASUS Cloud ID be accumulated if I renew before my current paid plan expires?
Note: If you have a valid paid plan ...
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Monthly subscription plans
Do monthly subscription plans suit my...
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Can I continue to use the exclusive offer for the next renewal?
Our marketing team will launch surpri...
Cloud Space
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How to contact ASUS WebStorage Support Team?
If you encounter any problems with ou...
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How to claim storage space with your activation code?
Notes: If you currently have a valid...
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Can I merge two ASUS Cloud IDs?
We currently do not offer the service...
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If your used space exceeds the available space of the current plan, what will be the impact?
If you have used more storage space t...
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How to View Storage Details
To view the storage details, please u...
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If you forget your account name or password
If you've forgotten your ASUS Cloud I...