Account & Billing

How to change the language in ASUS WebStorage web version?

You can follow the steps below to cha...

How can I update the email linked to my account?

What happens after changing the email...

How to change the profile picture in ASUS WebStorage web version?

To change your profile picture in the...

How to delete an account?

Notes: The information about accoun...

How to sign up for a free ASUS WebStorage account?

Please follow the steps below to sign...

How to unsubscribe EDM?

Subscribing to our EDM allows you to ...

How to upgrade space through ASUS WebStorage mobile App?

Upgrade via ASUS WebStorage App on An...

Why did the purchase fail?

Reasons for purchase fail Your accou...

Can I cancel my purchase?

Notes: According to the Terms of u...

Print payment invoices

How to print payment invoices? ASUS W...

How to renew my plan?

If you are currently on a personal pl...

Will the storage space in my ASUS Cloud ID be accumulated if I renew before my current paid plan expires?

Note: If you have a valid paid plan ...

Monthly subscription plans

Do monthly subscription plans suit my...

Can I continue to use the exclusive offer for the next renewal?

Our marketing team will launch surpri...

How to contact ASUS WebStorage Support Team?

If you encounter any problems with ou...

How to claim storage space with your activation code?

Notes: If you currently have a valid...

Can I merge two ASUS Cloud IDs?

We currently do not offer the service...

If your used space exceeds the available space of the current plan, what will be the impact?

If you have used more storage space t...

How to View Storage Details

To view the storage details, please u...

If you forget your account name or password

If you've forgotten your ASUS Cloud I...