Account & Billing
Settings & Login
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Can’t use my email to reset password
To protect your account security, we need to verif...
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How to Contact Us When You Encounter Issues
If you experience any unexpected behavior while us...
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How to delete an account?
This article explains the process of deleting an A...
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If you forget your account name or password
Your ASUS Cloud account is usually linked to an em...
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Can I merge two ASUS Cloud IDs?
ASUS Cloud IDs cannot be merged at this time. Howe...
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How can I change the email linked to my account?
What happens after changing the email addressAll f...
Payment & Invoice
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Check Your Subscription – Annual Auto-Renewal
To ensure your cloud service is never interrupted,...
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PayPal eCheck Payments and Service Activation
This article explains how PayPal eCheck works, its...
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Can't See the PayPal Guest Checkout Option?
This guide applies to non-Taiwan users purchasing...
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How to Cancel an ASUS WebStorage Plan Purchased via Mobile App
Note: This article explains the content Only for...
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How to modify the purchase information
After the transaction has been completed, related ...
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How to get refund of my subscription?
ASUS WebStorage has a 14-day evaluation period as ...
Plan & Upgrade
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Check Your Subscription – Annual Auto-Renewal
To ensure your cloud service is never interrupted,...
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What changes after my account expires?
When your ASUS WebStorage plan expires, several ch...
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Why did I receive a notification email about data deletion?
According to our Terms of Service, you may receive...
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How to Change or Upgrade Your Current WebStorage Plan?
ASUS WebStorage currently does not support switchi...
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Subscription of Yearly and Monthly plan
The article details ASUS WebStorage subscription o...
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How to cancel/unsubscribe from a monthly or yearly plan?
Visit Customer Center and click Plan Management, y...
Announcement
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Scheduled Maintenance Notice US
To ensure a more stable and seamless experience, ...
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End of Support : WebStorage Outlook Add-in, NAS Version, and Linux Version
To continuously improve service stability, we will...
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Scheduled Maintenance Notice EU- May 2025
System maintenance for ASUS WebStorage is schedule...