Account & Billing
Settings & Login
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How to delete an account?
This article explains the process of ...
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How can I update the email linked to my account?
What happens after changing the email...
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How to change the language in "ASUS WebStorage for Web" ?
ASUS WebStorage offers users the abil...
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How to enable two-factor authentication (2FA) for my account?
Enable and Configure Two-Factor Authe...
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How to sign up for a free ASUS WebStorage account?
This article will guide you through t...
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How to unsubscribe EDM?
Subscribing to our EDM allows you to ...
Payment & Invoice
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How to upgrade space through ASUS WebStorage Mobile App?
Android Install ASUS WebStorage Mo...
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How to get refund of my subscription?
ASUS WebStorage has a 14-day evaluati...
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Print payment invoices
ASUS WebStorage does not provide pape...
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Why did the purchase fail?
Reasons for purchase fail The follow...
Plan & Upgrade
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Subscription of Yearly and Monthly plan
Through this article, you can underst...
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How to unsubscribe from a monthly or yearly plan?
Visit Customer Center and click Plan ...
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How to renew my plan?
If you are on a personal plan, you ca...
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Subscribe on ASUS WebStorage Mobile App
Advantages of monthly subscriptions...
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Will my storage space accumulate if I renew my plan before expiration?
Upon the successful purchase of your ...
Cloud Space
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Can I merge two ASUS Cloud IDs?
ASUS Cloud IDs cannot be merged at th...
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What happens if used storage space exceeds available space?
Used storage space refers to the amou...
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If you forget your account name or password
If you've forgotten your ASUS Cloud I...
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How to contact ASUS WebStorage Support Team?
If you experience issues with ASUS We...
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How to claim storage space with your activation code?
The activation code you redeem will h...
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How to view storage details
ASUS WebStorage is a cloud storage se...