Account & Billing

Announcement

Scheduled Maintenance Notice
To ensure a more stable and seamless experience, ...

How can I update the email linked to my account?
What happens after changing the email address The ...
How to delete an account?
This article explains the process of deleting an A...
Two-Factor Authentication(2FA) FAQs
This article addresses common troubleshooting ste...
How to change the language in "ASUS WebStorage for Web" ?
ASUS WebStorage offers users the ability to change...
How to enable two-factor authentication (2FA) for my account?
Enable and Configure Two-Factor Authentication (2...
How to sign up for a free ASUS WebStorage account?
This article will guide you through the process of...

How to Cancel an ASUS WebStorage Plan Purchased via Mobile App
Note: This article explains the content Only for...
How to modify the purchase information
After the transaction has been completed, related ...
How to get refund of my subscription?
ASUS WebStorage has a 14-day evaluation period as ...
Print payment invoices
ASUS WebStorage does not provide paper invoices as...
Why did the purchase fail?
Reasons for purchase fail The following reasons w...

If you forget your account name or password
If you've forgotten your ASUS Cloud ID or password...
Can I merge two ASUS Cloud IDs?
ASUS Cloud IDs cannot be merged at this time. Howe...
What happens if used storage space exceeds available space?
Used storage space refers to the amount of data st...
How to view storage details
ASUS WebStorage is a cloud storage service that al...
How to claim storage space with your activation code?
The activation code you redeem will have its own, ...
How to contact ASUS WebStorage Support Team?
If you experience issues with ASUS WebStorage prod...

How to Change or Upgrade Your Current WebStorage Plan?
ASUS WebStorage currently does not support switchi...
Subscription of Yearly and Monthly plan
Through this article, you can understand the subsc...
How to unsubscribe from a monthly or yearly plan?
Visit Customer Center and click Plan Management, y...
How to renew my plan?
If you are on a personal plan, you can renew it wh...
How to Upgrade a Free Account to a Paid Plan via the ASUS WebStorage App
If you're using a free ASUS WebStorage account and...
Subscribe on ASUS WebStorage Mobile App
Advantages of monthly subscriptions on ASUS WebS...