Account & Billing

How to change the email address associated with your ASUS Cloud ID?

What happens if I change the email ad...

How to change the language in ASUS WebStorage web version?

You can follow the steps below to cha...

How to change the profile picture in ASUS WebStorage web version?

If you want to change your profile pi...

How to delete an account?

Notes: The information about accoun...

How to sign up for a free ASUS WebStorage account?

Please follow the steps below to sign...

How to upgrade ASUS WebStorage space through a mobile app?

Upgrade via ASUS WebStorage App on An...

Why did the purchase fail?

Reasons for purchase fail on the Plan...

Can I cancel my purchase?

Notes: According to [Terms of use],...

Print payment invoices

How to print payment invoices? ASUS W...

Will the storage space in my ASUS Cloud ID be accumulated if I renew before my current paid plan expires?

Note:If you have a valid paid plan in...

Monthly subscription plans

Do monthly subscription plans suit my...

Can I continue to use the exclusive offer for the next renewal?

Our marketing team will launch surpri...

If you forget your account or password

If you forget your ASUS Cloud account...

How to claim storage space with your activation code?

Notes:If you currently have a valid p...

Can I merge two ASUS Cloud IDs?

We currently do not offer the service...

If your used space exceeds the available space of the current plan, what will be the impact?

If you have used more storage space t...

How to View Storage Details

To view the storage details, please u...