Account & Billing

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Can’t use my email to reset password
To protect your account security, we need to verif...
How to Contact Us When You Encounter Issues
If you experience any unexpected behavior while us...
How to delete an account?
This article explains the process of deleting an A...
If you forget your account name or password
Your ASUS Cloud account is usually linked to an em...
Can I merge two ASUS Cloud IDs?
ASUS Cloud IDs cannot be merged at this time. Howe...
How can I change the email linked to my account?
What happens after changing the email addressAll f...

Check Your Subscription – Annual Auto-Renewal
To ensure your cloud service is never interrupted,...
PayPal eCheck Payments and Service Activation
This article explains how PayPal eCheck works, its...
Can't See the PayPal Guest Checkout Option?
This guide applies to non-Taiwan users purchasing...
How to Cancel an ASUS WebStorage Plan Purchased via Mobile App
Note: This article explains the content Only for...
How to modify the purchase information
After the transaction has been completed, related ...
How to get refund of my subscription?
ASUS WebStorage has a 14-day evaluation period as ...

Check Your Subscription – Annual Auto-Renewal
To ensure your cloud service is never interrupted,...
What changes after my account expires?
When your ASUS WebStorage plan expires, several ch...
Why did I receive a notification email about data deletion?
According to our Terms of Service, you may receive...
How to Change or Upgrade Your Current WebStorage Plan?
ASUS WebStorage currently does not support switchi...
Subscription of Yearly and Monthly plan
The article details ASUS WebStorage subscription o...
How to cancel/unsubscribe from a monthly or yearly plan?
Visit Customer Center and click Plan Management, y...

Scheduled Maintenance Notice US
To ensure a more stable and seamless experience, ...
End of Support : WebStorage Outlook Add-in, NAS Version, and Linux Version
To continuously improve service stability, we will...
Scheduled Maintenance Notice EU- May 2025
System maintenance for ASUS WebStorage is schedule...