How to Contact Us When You Encounter Issues

If you experience any unexpected behavior while using the ASUS WebStorage application, please contact us using one of the methods below. Providing detailed information will help us understand your situation more quickly and resolve your issue faster.
Our support team will review and respond to your request within two business days after receiving your report.

  • Contact Methods

    1. Submit an online support request:
      Visit the ASUS WebStorage website:
      Support Request Form
    2. Contact us through the PC client app:
      (Using ASUS Secure Auto-Backup as an example)
      1. Click the ASUS Secure Auto-Backup icon in your system tray (bottom-right corner of your desktop).
      2. Select [Support] > [Contact Us] to open the Report Form.
      3. If you choose [Support] > [Visit Support Center], you’ll be directed to the Support Center page.
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    3. Chat with Elisa (Web Chat Assistant):
      Click the chat icon at the bottom-right corner of the ASUS WebStorage website to start a conversation with Elisa, our chatbot assistant.
      Once we receive your message, we’ll reply either via the chat window or by email, depending on your inquiry.

  • Tips for Filling Out the Report Form

    To better understand and resolve your issue, please include the following information in the Description and File Upload sections:

    1. The version(s) of the app(s) you're using (e.g., ASUS Secure Auto-Backup, ASUS WebStorage Drive, ASUS WebStorage Sync)
    2. Full-screen screenshots of any error messages
    3. Full-screen screenshots of activity logs or steps which issue occurred.
    4. A detailed description of the steps leading to the issue (e.g., after backup starts, do files show “Backing up” status?)
    5. Log files:
      1. Right-click the program icon in your system tray, go to [Support] > [View Log Files] or [Log Folder]  .
      2. Compress All files in the log folder and upload the ZIP file.