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• How to Contact Us When You Encounter Issues

  If you experience any unexpected behavior while...

• Two-Factor Authentication(2FA) FAQs

  This article addresses common troubleshooting ...

• If you forget your account name or password

  If you've forgotten your ASUS Cloud ID or passw...

• How to delete an account?

  This article explains the process of deleting a...

• Can I merge two ASUS Cloud IDs?

  ASUS Cloud IDs cannot be merged at this time. H...

• How can I update the email linked to my account?

  What happens after changing the email address T...

• How to Cancel an ASUS WebStorage Plan Purchased via Mobile App

  Note: This article explains the content Only ...

• How to modify the purchase information

  After the transaction has been completed, relat...

• How to get refund of my subscription?

  ASUS WebStorage has a 14-day evaluation period ...

• Print payment invoices

  ASUS WebStorage does not provide paper invoices...

• How to Change or Upgrade Your Current WebStorage Plan?

  ASUS WebStorage currently does not support swit...

• Subscription of Yearly and Monthly plan

  The article details ASUS WebStorage subscriptio...

• How to unsubscribe from a monthly or yearly plan?

  Visit Customer Center and click Plan Management...

• How to renew my plan?

  If you are on a personal plan, you can renew it...

• How to Upgrade a Free Account to a Paid Plan via the ASUS WebStorage mobile App

  If you're using a free ASUS WebStorage account ...

• Subscribe on ASUS WebStorage Mobile App

  Advantages of monthly subscriptions on ASUS W...

• Will my storage space accumulate if I renew my plan before expiration?

  If your ASUS Cloud account has an active paid p...

• What happens if used storage space exceeds available space?

  Used storage space refers to the amount of data...

• Scheduled Maintenance Notice(EU)

  System maintenance for ASUS WebStorage is sched...

• Start a Backup with ASUS Secure Auto Backup

  ASUS Secure Auto-Backup provides an efficient a...

• Troubleshooting backup failure in ASUS Secure Auto-Backup

  Common backup issues Files not backed up to the...

• How to share folders with friends who have ASUS Cloud IDs?

  ASUS WebStorage provides a simple and secure wa...

• Resolve the "A file named 'XXXX' already exists in the destination" message on ASUS WebStorage Drive

  If you're using the ASUS WebStorage Drive (desk...

• ASUS WebStorage Drive Expanding Your Computer's Virtual Space

  Introducing the all-new ASUS WebStorag...

• Check if your ASUS WebStorage files are syncing

  This article outlines the steps for checking th...

• How to share My xBrain Knowledge Base

  To create a personal AI chatbot using existing ...

• How to view to xBrain history records?

  Using xBrain history records function, you can...