Settings & Login

Can’t use my email to reset password

To protect your account security, we need to verif...

How to Contact Us When You Encounter Issues

If you experience any unexpected behavior while us...

How to delete an account?

This article explains the process of deleting an A...

If you forget your account name or password

Your ASUS Cloud account is usually linked to an em...

Can I merge two ASUS Cloud IDs?

ASUS Cloud IDs cannot be merged at this time. Howe...

How can I change the email linked to my account?

What happens after changing the email addressAll f...

How to change the language in "ASUS WebStorage for Web" ?

ASUS WebStorage offers users the ability to change...

How to claim storage space with your activation code?

The activation code you redeem will have its own, ...

How to contact ASUS WebStorage Support Team?

If you experience issues with ASUS WebStorage prod...

How to enable two-factor authentication (2FA) for my account?

Enable and configure Two-Factor Authentication (2F...

How to sign up for a free ASUS WebStorage account?

This article will guide you through the process of...

How to unsubscribe EDM?

Subscribing to our EDM allows you to receive updat...

How to update the profile picture in ASUS WebStorage web version?

If you want to change your profile picture in the ...

Problems signing in to your account?

If you see the message “Incorrect account or passw...

Suddenly signed out or prompted to update?

ASUS WebStorage is regularly updated to enhance pe...

Two-Factor Authentication(2FA) FAQs

This article addresses common troubleshooting ste...