How to enable two-factor authentication (2FA) for my account?

Enable and configure Two-Factor Authentication (2FA) to allow users to activate either the authentication application or email verification. Upon completion of the setup process, a one-time password will be required for each login.

Important Notes about 2FA

  1. The configuration for Two-Factor Authentication (2FA) can only be performed on the ASUS WebStorage webpage.
  2. Two-Factor Authentication (2FA) is implemented for login verification on the ASUS WebStorage webpage and the ASUS WebStorage mobile application. (Currently, Windows and MacOS desktop applications are not supported.)
  3. Users may select their preferred method for logging in, choosing between authentication app verification or email verification.
  4. If your ASUS Cloud ID is not in email format (e.g., abc123 instead of abc123@web.com), please complete the Report Form to contact the ASUS WebStorage Support Team

Set up 2FA on ASUS WebStorage Webpage

  1. Log in to the ASUS WebStorage webpage.
  2. Click on your profile avatar in the top right corner and select "Account Settings".
  3. Navigate to the "Security" settings.
  4. Enable your preferred verification method.
  • Select "Email Verification" for subsequent logins, and a 6-digit code will be sent to your email. 
    Email verification screenshot
  • If you wish to change the email, please visit How can I update the email linked to my account?.
  • Select "Authentication App" to generate a QR code on the ASUS WebStorage webpage.

QR Code screenshot

  1. Download and install Google Authenticator or Microsoft Authenticator on your mobile device.
  2. Utilize your mobile authentication application to scan the QR code displayed on the ASUS WebStorage webpage.
  3. Using Google Authenticator as an example, select "Add a code" > "Scan a QR Code".
  4. Employ Google Authenticator to scan the QR code shown on the ASUS WebStorage webpage.
  5. Enter the 6-digit code generated by Google Authenticator into the ASUS WebStorage webpage to finalize the setup.

What Happens at Your Next Login?

ASUS WebStorage Webpage & Mobile Application Login

  1. Log in to the ASUS WebStorage webpage or ASUS WebStorage mobile application.
  2. Enter your ASUS Cloud ID and password.
  3. A pop-up for Two-Factor Authentication (2FA) will appear.
  4. Select the verification method:
    • Choose "Send OTP via Email"
      • Access the email associated with your account > locate the 6-digit code sent via email titled "Your ASUS WebStorage authentication code".
      • Enter the 6-digit code on the webpage to complete the email verification.
        • If you do not receive the email, please check your junk or spam folder. If it is not present, you may need to add service@asuswebstorage.com to your address book.
    • Select "Authenticator APP"
      • Open the authenticator app installed on your mobile device > locate the 6-digit code associated with your ASUS WebStorage account.
      • Enter the 6-digit code on the webpage to complete the verification.