To protect your account security, we need to verify your account ownership before resetting your password.
- Please send an email from your email address to contact@asuswebstorage.com, and mention that you would like to reset your password. Our support team will verify your account information and assist you as soon as possible.
- If your registered email has been deactivated or can no longer receive messages, please provide information that can help us confirm your account ownership. You may provide account-related details such as:
- Your subscription plan or transaction record (for example, storage size, purchase date, or payment proof)
- Any previous contact record with ASUS WebStorage Support (including the email address or channel you used)
- After resetting your password, we recommend logging in to your account to update your contact email and set a new password to enhance security.
Our team will review and verify the information before assisting you with your password reset.
To prevent unauthorized operations, we are unable to change passwords via phone or social media platforms. We recommend contacting us through Report Form or the virtual assistant Elisa .