ASUS WebStorage has a 14-day evaluation period as stated in the Terms of Use, during which you can request a full refund for your first subscription. Just keep in mind, once the 14-day evaluation period has passed, we won't be able to process any refunds.
Notes:
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This period starts from the day after the purchase is completed.
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The 14-day evaluation period is also included in the in-app purchased one-month free trial.
Plan page or Google Play (Android) purchase
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To initiate the refund process, fill out the Report Form to contact ASUS WebStorage Support Team.
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After receiving an email from the support team, please provide the following information:
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ASUS Cloud ID
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Date of payment: Year/Month/Day
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Refund item
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Transaction information (can be found in the invoice)
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Wait for the refund request to be approved.
App Store (iOS) purchase
- If you purchased the service through the iOS version of the ASUS WebStorage app, the transaction was processed via Apple’s App Store. According to Apple’s policies, all payments and refund requests must be handled directly through Apple.
- If you would like to request a refund, please visit Billing and Subscriptions page for more information and to submit your request.
More questions ?
Please reach out to Webstorage Support Team via Report Form.