FAQ

If you forget your account name or password

Your ASUS Cloud account is usually linked to an em...

How to Fix Files Stuck on "File Processing" During Upload in ASUS WebStorage Web ?

When files remain stuck in "File Processing" durin...

How to sync files between ASUSTOR NAS and ASUS WebStorage?

If you have an ASUSTOR NAS that is compatible with...

Transferring Google Photos to ASUS WebStorage

If you want to transfer your Google Photos to ASUS...

How to find missing files?

If you are unable to locate a file or folder on AS...

Unable to share files or folders through the "Share only with collaborators" function.

Are you having trouble sharing files or folders th...

Why Downloading Multiple Files Was Blocked and How to Fix It

WebStorage uses HTTPS to protect your connection ...

What happens if used storage space exceeds available space?

Used storage space refers to the amount of data st...

Will my storage space accumulate if I renew my plan before expiration?

If your ASUS Cloud account has an active paid plan...

Why did I receive a notification email about data deletion?

According to our Terms of Service, you may receive...

What changes after my account expires?

When your ASUS WebStorage plan expires, several ch...

Two-Factor Authentication(2FA) FAQs

This article addresses common troubleshooting ste...

Suddenly signed out or prompted to update?

ASUS WebStorage is regularly updated to enhance pe...

Problems signing in to your account?

If you see the message “Incorrect account or passw...

How to sign up for a free ASUS WebStorage account?

This article will guide you through the process of...

How to contact ASUS WebStorage Support Team?

If you experience issues with ASUS WebStorage prod...

How to unsubscribe EDM?

Subscribing to our EDM allows you to receive updat...

How to Use a Redemption Code to Activate ASUS WebStorage Cloud Space

ASUS WebStorage Redemption Code Activation GuideYo...

Can I merge two ASUS Cloud IDs?

ASUS Cloud IDs cannot be merged at this time. Howe...

How to Contact Us When You Encounter Issues

If you experience any unexpected behavior while us...

Can’t use my email to reset password

To protect your account security, we need to verif...

How to delete an account?

This article explains the process of deleting an A...

Can’t Open or Preview Files in ASUS WebStorage?

Before reviewing the following issues and recomme...