Before reviewing the following issues and recommended actions, please try the basic troubleshooting steps below:
Clear your browser cache and cookies
Close and restart your browser
Log in to ASUS WebStorage Web using Incognito/Private Mode
If the issue persists, please refer to the issues and actions listed below.
Issue |
Possible Cause |
Recommended Action |
|---|---|---|
File name displays unusual characters (e.g., |
-Upload or sync process was interrupted. -System generated a temporary/incomplete file. -File was being edited or was not closed properly |
-Make a copy of the file and re-upload. -Upload the original file again. -Ensure the file is complete before saving it back to the cloud |
File shows an error message and cannot be opened |
-Unstable network connection caused incomplete file loading. -File is password-protected -Corrupted preview cache. -File is too large or in an unsupported format |
-Switch to a stable network or refresh the page. -If password-protected, click the pencil icon in the upper-right corner, enter the password, and reopen the file -Reinstall the desktop application (e.g., ASUS WebStorage Drive),If using the SUS WebStorage web , clear browser cache or use a different browser to log in again. -Reduce file size (split into smaller files) before re-uploading |
File content differs from expected |
Simultaneous edits from multiple devices caused a version conflict |
-Sign in to the ASUS WebStorage web and check the version history (clock icon) -Locate a working version and download it (see “How to view previous versions of a file”) |
File cannot be previewed |
-Preview feature does not support this file type -File fails to load online |
-Check What types of files can I preview in "ASUS WebStorage for Web"? -Using ASUS WebStorage Drive desktop or mobile app to download or open it. |
You can also install the ASUS WebStorage Drive desktop application to access and manage your cloud files directly from your computer. For more details, please refer to the guide: ASUS WebStorage Drive – Expand Your Computer’s Virtual Storage Space