Reasons for purchase failure
The following reasons may result in restrictions on your account for making purchases:
- Plan validity: The current plan has more than 183 days remaining.
- Insufficient storage space: Selected plan provides less storage than currently in use.
- Business account purchasing a personal plan: Not allowed.
- Non-admin business account purchase: Only administrators can purchase plans.
- Exceeding business plan quota: Number of business account members exceeds the selected plan limit.
If you are unsure which condition applies to your account, please contact ASUS WebStorage Support for assistance.
Making payments with a credit card issued outside of Taiwan
Only PayPal payments are accepted for purchases made outside of Taiwan.
For purchases made outside of Taiwan, or with credit cards issued outside of Taiwan, the currency will typically default to your local currency. Please ensure that the currency shown on the Plans page is not Taiwan Dollars (TWD).
After selecting your desired plan, you will be redirected to PayPal, where you can complete the payment using your card. You may change the payment method within PayPal to your preferred option. If your payment fails, please contact PayPal support.
What if PayPal is not supported in my country?
If PayPal is not supported in your country, you can still make an in-app purchase and pay directly with your credit card by following this article.
If you used a credit card issued in Taiwan
If you encounter the message:"抱歉，因為買賣雙方皆使用在台灣註冊的 PayPal 帳戶，所以無法相互支付和接收付款" on the PayPal payment page:
- Navigate to the Plans page and select Traditional Chinese (繁體中文) and Taiwan Dollars (TWD).
- Select your desired plan, and you have the option to pay using a credit card or Google Pay.