If you are experiencing the following issues when using the "Camera Upload" function in ASUS WebStorage, the following troubleshooting steps may assist in resolving the issue.
- Inability to upload photos/videos automatically.
- File upload failure.
- An unknown error occurred.
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The minimum requirements are as follows:
- iOS:
iOS 12 or higher - Android:
Android 8 or higher
- iOS:
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The ASUS WebStorage Mobile App (iOS) does not support background uploads. It is necessary to keep the screen of your iPhone/iPad awake and active while uploading.
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If using a cellular network on your device, ensure that the signal strength is full. If the signal is weak, try moving to a different location or switching to a Wi-Fi network. If using a Wi-Fi network, make sure the network is connected.
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Verify if the latest version of the ASUS WebStorage mobile app has been installed by visiting Google Play or App Store.
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Confirm that your Camera Upload settings are as expected:
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To back up all photos and videos on your device, select the "Backup all photos" option and turn on the "Include videos" toggle in the "Backup information" section.
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To upload photos automatically even when using a cellular network, make sure the "Use cellular data for backup when there is no Wi-Fi" toggle is turned on in the "Backup options" section.
iOS
Android
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If the issue persists, try reinstalling the app by following these steps:
- Uninstall the app
- Install the latest version of the ASUS WebStorage App from Google Play or App Store.
- Restart your device
- Verify that your internet connection is stable and turn on the camera upload function to upload again.
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If you have attempted the above troubleshooting steps and the issues persist, please reach out to the ASUS WebStorage Support Team by submitting a problem report form. To ensure prompt and efficient resolution, please include the following information in your report:
- Device model
- ASUS WebStorage App version
- Full screenshot of the error message
- Full screenshot of camera upload settings
- Detailed steps are taken when encountering the issue.