When syncing files with xDrive, if your network connection is interrupted or unstable, files might not upload to the cloud successfully. This typically happens in the following scenarios:
Closing your computer or switching network connections too quickly after editing and saving a file.
Experiencing temporary network fluctuations while a file is actively uploading.
If you encounter these situations, we recommend using xDrive's built-in "Retrieve Failed Uploads" feature to recover your important data.
How to Retrieve Failed Upload Files?
Click the xDrive small icon in the Windows taskbar.
Click the "Settings ⚙️" icon in the upper-right corner.
Click "Retrieve Failed Uploads" from the menu.
The system will automatically open the ProblemFiles folder. You can find your previously failed upload files inside this folder.
Additional Troubleshooting Steps
If your issue persists, please try the following troubleshooting methods:
Check Your Network Connection:
Ensure your current network environment is stable. Temporary network latency can sometimes disrupt the integrity of file transfers.
Restart the Application:
We suggest logging out of your account and completely closing the xDrive application. After that, relaunch the app and log back in.
Contact Technical Support:
If the steps above do not resolve the issue, please feel free to contact our customer support team, and our specialists will be glad to assist you.