How to Fix Files Stuck on "File Processing" During Upload in ASUS WebStorage Web ?

When files remain stuck in "File Processing" during ASUS WebStorage uploads(typically with Business account), it is usually due to network or browser issues. To fix this, cancel and re-upload the affected file, or try switching networks or browsers (e.g., use Chrome or Incognito Mode). For further help, contact ASUS WebStorage support.

Please follow the troubleshooting steps below to resolve this issue. 

  • Re-upload the affected file:
    1. Identify the file marked as "Processing" in the upload list.
    2. Click the "✕" button located to the right of the file to cancel the current upload task.
    3. Select the file again and initiate the upload.
    4. Verify that the file status updates to the completed icon (green checkmark ✔).

  • Switch your network or browser and retry:

    Connect to a different Wi-Fi network or use mobile data, then attempt the upload again. Alternatively, switch to a different browser (such as Google Chrome) or use Incognito Mode and retry. Once the upload completes, verify against your original upload list to ensure all files have been successfully uploaded.

Should you require further assistance, please contact the ASUS WebStorage support team.