The article advises keeping the app open in the foreground for stable uploads, especially for large or multiple files, and ensuring a stable network and necessary permissions. It notes that background uploads are supported on Android but not on iOS, where the app must remain in the foreground. Device standby or screen lock may interrupt uploads. Future updates aim to improve unsupported features like iOS background uploads.
Note: Stable uploads occur when the app remains in the foreground. For large files or multiple files, it’s strongly recommended to keep the app open during the upload process.
Recommended Actions:
- Ensure a stable network: Uploading or downloading requires a stable mobile network or Wi‑Fi connection.
File Size or Format Limitation :Very large files or unsupported file types may fail to upload.
Keep the app in the foreground: For large or multiple files, keep the app open and avoid switching to other apps.
App Permissions :Make sure the app has the necessary permissions to access photos, files, or storage.
- Avoid device standby or screen lock: Standby or screen lock may interrupt uploads. Keep the screen on until uploads are complete.
- Check foreground status for automatic uploads: If automatic upload is enabled for iOS app, make sure the app is running in the foreground to ensure files are successfully uploaded.
- Ongoing improvements: Features that are currently unsupported or limited (e.g., iOS background uploads) will be continuously improved in future updates for a more complete upload experience.
| Upload Scenario | Android | iOS | Notes |
|---|---|---|---|
Foreground upload (app open, screen on) | Supported | Supported | Uploads are stable; recommended for large or multiple files |
Background upload (app closed or switched to other apps) | Supported | Not supported | Currently iOS version is not supported; future updates will improve background upload |
| Device standby / screen off | May be interrupted | May be interrupted | Avoid standby or screen off during upload to prevent interruptions |
| Automatic photo upload | Supported | Can be set, but app must be in foreground | Uploads require the iOS app to remain in foreground |
Resume upload (continue from partially uploaded files) | Supported | Supported |