Are you having trouble sharing files or folders through the "Share only with collaborators" function on ASUS WebStorage? This article will help you troubleshoot some common reasons why sharing might not be working.
Troubleshooting Sharing Issues: Common Reasons to Check
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The friend you want to share with has not registered a valid ASUS Cloud ID.
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Please click here to register.
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The service area of your ASUS Cloud ID is different from the friends you want to share with.
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When you register for ASUS WebStorage, the system will automatically assign your account to our global service area. If you are sure that the member you want to share with has registered an account, but you are still unable to share files or folders, please fill out a Problem Report Form and provide the member's ASUS Cloud ID. Our customer service team will assist you as soon as possible.
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