Notes:
If you currently have a valid paid plan under your ASUS Cloud ID and don't need additional storage space, we suggest you redeem your activation code after your current paid plan expires.
-The validity of your activation code will not extend your current paid plan's expiration date.
-The storage space of your activation code will be added to your current paid plan.
To redeem your activation code:
Please click here to enter the code activation page.
-
In the Account Activation Code field, enter your activation code.
-
Select Create a new account or Use an existing account.
-
In the ASUS Cloud ID (Email) field, enter your ASUS Cloud ID.
-
In the Password and Re-enter password fields, enter your password.
-
Tick on the check-box to indicate that you agree with ASUS Terms of Use Notice, ASUS Privacy Policy, ASUS WebStorage Terms of Use, and ASUS WebStorage Privacy Policy.
-
Click [Send].
To confirm whether the activation code has successfully been redeemed:
-
Log in to the ASUS WebStorage web version.
-
Click your avatar (profile picture) in the upper-right corner to open up the menu.
-
Click [Customer Center].
-
Click [History List] to check the status of your activation code.
If you are unable to redeem your activation code, please follow the steps below to troubleshoot the issue.
-
Please update Google Chrome to the latest version and clear the cache, cookies, and browsing history.
-
Reset your internet connection and make sure it is stable.
-
Redeem your activation code in incognito mode.
If the problem still persists after trying the steps above.
Please fill out a problem report form to contact ASUS WebStorage Support Team for assistance.