Reasons for purchase fail
Your account will be subject to purchase restrictions for the following reasons:
- The remaining period of your current paid plan is more than 183 days.
- The storage space you are attempting to purchase is less than your current usage.
- ASUS WebStorage business account users purchase any personal plan.
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ASUS WebStorage business account members (non-admin) purchase any plan.
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The number of members who have joined your current business account is more than the members' quotas of the business plan you are attempting to purchase.
If you used a credit card issued outside of Taiwan
If your credit card is issued outside of Taiwan, please change the currency to other than [Taiwan Dollars (TWD)] on the Plans page. After clicking on the plan you want to purchase, the system will automatically lead you to PayPal, and you can make a payment using a credit card issued outside of Taiwan. If the payment fails on PayPal, please contact PayPal Help Center for assistance.
Note:
What if PayPal is not supported in my country?
If PayPal is not supported in your country, you can refer to this article to make an in-app purchase, and you can pay directly with your credit card.
If you used a credit card issued in Taiwan
If you get the message "抱歉，因為買賣雙方皆使用在台灣註冊的 PayPal 帳戶，所以無法相互支付和接收付款" on PayPal, please go back to the Plans page and select [Traditional Chinese] and [Taiwan Dollars(TWD)]. After clicking on the plan you want to purchase, the system will automatically lead you to NewebPay, and you can make the payment using a credit card issued in Taiwan.