Why did the purchase fail?

Reasons for purchase fail on the Plans page:

  1. The date you are attempting to purchase is more than 183 days from the expiration date of your current plan.

  2. The storage space you are attempting to purchase is less than your current usage.

  3. Your ASUS Cloud ID is not eligible for the special offer.

 

If you used a credit card issued outside of Taiwan

If your credit card is issued outside of Taiwan, please change the currency to other than [Taiwan Dollars (TWD)] on the Plans page. After clicking on the plan you want to purchase, the system will automatically lead you to PayPal, and you can make payment using a credit card issued outside of Taiwan. If the payment fails on PayPal, please contact PayPal Help Center for assistance.

Note:

What if PayPal is not supported in my country?

If your credit card is issued outside of Taiwan, we can only accept payments made through PayPal. If PayPal is not supported in your country, please try paying with a credit card issued outside of your country.

If you used a credit card issued in Taiwan

If you get the message "抱歉,因為買賣雙方皆使用在台灣註冊的 PayPal 帳戶,所以無法相互支付和接收付款" on PayPal, please go back to the Plans page and select [Traditional Chinese] and [Taiwan Dollars(TWD)]. After clicking on the plan you want to purchase, the system will automatically lead you to NewebPay, and you can make the payment using a credit card issued in Taiwan.

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