Can I cancel my purchase?

ASUS WebStorage has a 30-day evaluation period as stated in the Terms of Use, during which you can request a full refund for your purchase. Just keep in mind, once the 30-day evaluation period has passed, we won't be able to process any refunds.


  • This period starts from the day after the purchase is completed.

  • The 30-day evaluation period is also included in the in-app purchased one-month free trial.


Plans page or Google Play (Android) purchase

  1. To initiate the refund process, fill out the Problem Report Form to contact ASUS WebStorage Support Team.

  2. After receiving an email from the support team, please provide the following information:

    • ASUS Cloud ID

    • Date of payment: Year/Month/Day

    • Refund item

    • Transaction information (can be found in the invoice)

  3. Wait for the refund request to be approved.


App Store (iOS) purchase

Please contact Apple Support to request a refund.

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