ASUS WebStorage has a 30-day evaluation period as stated in the Terms of Use, during which you can request a full refund for your purchase. Just keep in mind, once the 30-day evaluation period has passed, we won't be able to process any refunds.
Notes:
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This period starts from the day after the purchase is completed.
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The 30-day evaluation period is also included in the in-app purchased one-month free trial.
Plans page or Google Play (Android) purchase
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To initiate the refund process, fill out the Problem Report Form to contact ASUS WebStorage Support Team.
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After receiving an email from the support team, please provide the following information:
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ASUS Cloud ID
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Date of payment: Year/Month/Day
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Refund item
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Transaction information (can be found in the invoice)
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Wait for the refund request to be approved.
App Store (iOS) purchase
Please contact Apple Support to request a refund.