If you experience issues with ASUS WebStorage products, start by visiting the Support Center. There you will find articles that may help resolve your problem.
For further assistance, you can also reach out to the ASUS WebStorage Support Team through two channels:
Problem Report Form:
- You can fill out a Problem Report Form on our website at any time to contact ASUS WebStorage Support Team.
Live Chat Support (available for paid plan users only):
- Log in to ASUS WebStorage for Web.
- Start by asking your question to the chatbot in the bottom-right corner.
- If you input the keyword “ transfer to agent,” the conversation will be transferred to our support specialists. Your questions will be answered during our business hours.
Business hours: Monday to Friday, 10:00-16:00 GMT+8 (excluding holidays and make-up days).
Language support: Offered in Mandarin and English.