How to contact ASUS WebStorage Support Team?

If you encounter any problems with our products, you can visit Support Center to find related articles that will quickly help to answer your questions.

Additional help is also available. You can contact ASUS WebStorage Support Team through the following channels:


  1. Fill out a Problem Report Form:
    • You can fill out a Problem Report Form on our website at any time to contact ASUS WebStorage Support Team.
  2. Live Chat Support (paid plans only):
    1. Log in to the ASUS WebStorage web version.
    2. Start by asking your question to the chatbot in the bottom-right corner
    3. If you input the keyword “ transfer to agent,” the conversation will be transferred to our support specialists. Your questions will be answered during our business hours.
    4.  At this moment, we only provide support in Mandarin and English.



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